Frequently Asked Questions
We have answered all the common questions about our products. If you still can’t find what your looking for, contact us and we’ll get back to you as soon as possible!
We are Star Souvenirs, a leading provider of premium and corporate gifts in Malaysia. We offer a wide range of high-quality products for personal and corporate gifting needs.
Yes, Star Souvenirs is the new name for 303gifts.
We have rebranded but continue to provide the same quality products and services.
Once your order is confirmed, we typically process it within 2-4 business days based on the MOQ. Delivery times vary depending on your product, design, location and the shipping method chosen.
Please refer to our shipping policy for more information.
You can check the availability of an item by visiting our website or contacting our customer support team.
They will provide you with the most up-to-date information regarding stock availability.
Yes, we understand the importance of seeing the products before making a purchase.
In most cases, we can arrange for product viewing at our physical store or provide images and detailed descriptions on our website. Please contact our customer support team to make the necessary arrangements.
The minimum order quantity varies depending on the product. Some items may have a minimum quantity requirement, while others can be purchased individually.
Please check the product details or contact our customer support team for specific information.
To place an order, simply select the desired item(s) on our website and proceed to the checkout page.
Follow the instructions to provide the necessary details and complete your purchase.
We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), online banking transfers, and select digital wallets.
Specific payment options are displayed during the checkout process.
The processing time for each order may vary. Once your order is confirmed, we will provide an estimated timeframe for processing and delivery.
You will receive updates regarding the status of your order throughout the process.
Custom Designs & Logo
To submit your logo for printing, please ensure it is in a high-resolution digital format (such as vector or high-quality PNG) and send it to our customer support team via email.
They will guide you through the process.
Absolutely! We have a professional design team ready to assist you with custom designs.
Whether it's adding your logo, personalizing an item, or creating a unique design from scratch, our team is here to fulfill your requirements.
Simply contact our customer support team and provide them with your design specifications.
Currently, we only accept orders within Malaysia. We do not offer international shipping services at this time.
When you place an order, we will estimate delivery dates based upon the availability of your item(s) and whether it is being shipped in Kota Kinabalu, East Malaysia or the Peninsular!
No, currently we only offer shipping within our local region, East & Peninsular Malaysia and do not ship internationally. We apologize for any inconvenience caused.
Our shipping charges are determined by the weight of your order.
East Malaysia – Shipping charges are FREE within Kota Kinabalu. For orders outside of Kota Kinabalu, there will be a delivery charge depending on the orders
Peninsular– shipping charges are determined by the weight of your order. Shipment fees shall paid separately through email or phone enquiry, your order will ship out only when after you have paid your shipment charges. Alternately, you may directly make order through email us your purchase products and your exact delivery address.
We work with trusted delivery partners to ensure the safe and timely delivery of your order. The specific delivery method will depend on the size and nature of the product. Our customer support team will provide you with the relevant details and tracking information.
Our working hours is between 9:30 am to 6:30 pm Monday to Friday, 09:30 am to 1:00pm Saturday. (Except for public holidays).
Shipping address cannot be changed once order(s) has been shipped.
Order cannot be cancelled or changed once transaction is being approved.
For items in stock, you shall receive your order in 5-10 working days upon order confirmation.
If your ordered items are not delivered later than 21 days, please contact our Customer Service quoting your order reference contained in your Order Confirmation Email.
In the event of any unsuccessful delivery of the goods due to unattended receiver at the time of delivery, or inaccurate and incomplete address, additional deliver charges may apply.
Hana Paint is not responsible for shipping charges of returned packages due to missing or wrong information.
Contacts & Customer Care
There are various method that you can contact our customer service regarding on our products or any orders that you have made online. You can contact us via :
- Whatsapp Button In Store: You can click on the whatsapp button in our store to connect directly to our customer service.
- Contact Form Through Website: Submit a contact form through our store at https://303gifts.my/contact/
- Email us: You can email us at email@example.com
- Call us directly: Call us at +60 16-801 8815
You can visit our office from the below address:
If you wish to cancel your order, please contact our customer support as soon as possible. If your order has not been processed or shipped, we will assist you in canceling it and provide a refund if applicable.
We have a hassle-free return policy.
If you receive a damaged or defective item, please contact our customer support within 7 days of receiving your order. We'll provide instructions on how to return the product and arrange for a replacement or refund.
All emails or enquiries are utmost important to us. We will surely respond to all emails within 1-3 working days, depending on the complexity of the enquiries.